restaurant
restaurant staff, the equipment of a restaurant, cooking
methods, common vegetables, meat...
課程名稱: | 服務業英語 : 餐旅 |
課程英文名稱: | English for Service Industries: Hospitality | ||||||||||||||||||||
教學目標:
1.統整應變能力
2.實務應用能力 3.多元思考與問題解決能力 4.溝通與合作能力 |
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教材大網:
restaurant
restaurant staff, the equipment of a restaurant, cooking
methods, common vegetables, meat... 教學參考節數: 4
Taking Reservations
by phone, by email, onloine
教學參考節數: 4
taking food orders
meal order
教學參考節數: 4
Hotel
hotel service introduction
教學參考節數: 4
reservation
dealing with calls (reservations and enquirers),
教學參考節數: 4
check-in
check in, deal with complaints and personal needs
教學參考節數: 4
deal with specific issues
Health, safety and security.
教學參考節數: 6
room service
introduce hotel customer service
教學參考節數: 2
tour plan
schedule, itinerary
教學參考節數: 4
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基本素養能力圖
系科專業能力圖
授課形式分析圖
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